Customer Data Protection Statement
Customer Data Protection Statement come into a force from June 1, 2022.
At Traveland, we are committed to safeguarding your personal data and respecting your privacy. This Data Protection Statement explains how we collect, use, store, and share your information when you interact with our services, including our website, social media, and holiday bookings.
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By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to this Data Protection Statement and consent to the processing of your personal information as described herein.
Types of Information We Collect
We may collect personal information including, but not limited to:
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Name, address, email address, phone number
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Date of birth, next of kin
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Dietary preferences
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Physical or mental health information (when relevant to a trip)
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Religious or similar beliefs (only when needed for trip arrangements)
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Information related to criminal offenses (only when required for activities involving children)
Interaction on Social Media
We maintain social media pages where customers may share personal information and opinions as part of their interaction with our brand.
Sharing of Information
We share personal information only when necessary:
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Among Traveland staff on a strictly need-to-know basis
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With third-party suppliers (e.g., accommodation, guides, dietary service providers)
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With emergency contacts, insurers, or medical providers in case of incidents
Retention of Information
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Personal information related to bookings is stored securely in our online database indefinitely, unless deletion is requested and permitted by law.
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Payment and transaction data are retained for legal and accounting purposes for the period required by applicable regulations.
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Email correspondence containing personal information may be stored for future booking-related communication.
IP Addresses
We collect statistical data about our users' browsing actions and patterns, such as IP addresses, operating systems, and browser types, for system administration. This data is used for analysis and does not identify individuals.
Data Protection Measures
We implement strong technical and organizational measures to safeguard your data.
Staff members are trained in data protection responsibilities and authorized access principles.
While no system is completely infallible, we continually update our security practices to protect your information.
Links to Third-Party Websites
Our website may contain links to external websites with their own privacy policies. We accept no responsibility for how third-party sites collect or use your information. We recommend reviewing their policies before submitting personal data.
Your Rights
You have the right to request:
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Access to your personal data
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Correction or updates
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Addition of missing information
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Deletion or destruction of your data (where legally permissible)
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Withdrawal of consent for marketing communications
All requests must be made in writing.
Traveland wishes you a joyful vacation!